FAQ | Ladybird Nurseries

Frequently Asked Questions

How will you settle my child into nursery?

Before your child starts at nursery, we offer free settling in sessions for your child to adjust to the new environment. The nursery manager will contact you shortly before your child’s start date to arrange settling in sessions with you.

How will I find out about my child’s day at nursery?

For children 2 years old and under, we will provide updates via our app, Famly, including activities from the day, nappy changes, sleep, and food eaten. Parents can also discuss their child's day with staff at pick-up time. We also provide regular updates on each child’s developmental progress within the app.

How do I book a place for my child at your nursery?

First and foremost, we would encourage you to view the nursery before booking a space. To book a viewing, please contact us.

What are your fees and what do they include?

Please visit the individual nursery page to download the fee sheet. Our fees are all inclusive (all meals, refreshments, snacks, nappies, wipes, extracurricular activities, and outings).

Do you require a deposit or application fee?

There is a one-off non-refundable application fee of £50. To secure your space if and when one becomes available, we require a refundable deposit.

What funding options are available at Ladybird?

We offer all of the government funding streams. Fees may also be paid using childcare vouchers or Tax-Free Childcare, if you are eligible. Visit our Fees & Funding to find out more.

Do you have any outdoor space?

Yes, all of our nurseries have outdoor space and all children are encouraged to play outside on a daily basis.

Do your nurseries provide fresh meals every day?

Yes. We have on-site chefs at all our nurseries who prepare all fresh meals and snacks on a daily basis. During each day, we will provide breakfast, lunch, tea, and healthy snacks.

Is there a minimum number of attendance days per week and do you offer half days?

Children must attend a minimum of two full days per week. If only attending two days, one day must be a Monday or Friday. We only offer full days as a permanent booking.

Do you open for holidays and bank holidays?

All of our nurseries are open 51 weeks of the year. We close for all bank holidays and for a week during the Christmas period.

Do we get refunded if our child isn’t at nursery?

No, there are no refunds for when your child is absent from nursery for any reason, including illness or holiday.

Can I change my child’s attendance days?

You can request a change of days, or increase or decrease your child’s days at nursery, by talking to the nursery management team. This is, however, subject to certain terms and conditions, notice, and availability.

What if my child is ill at nursery?

We will contact you if we think your child is too unwell to be at nursery. Please see our information pack for more information on contagious illnesses and exclusion periods.

How do your nurseries cater for children with food allergies and/or specific dietary requirements?

We will always cater for any food allergies or dietary needs, whilst ensuring that your child has a healthy and balanced diet.

What qualifications and training do your staff have?

All of our permanent employees hold, or are working towards, a recognised early years qualification. All of our staff are first aid trained. Staff members regularly attend training courses for their continued professional development, and to keep up to date with the latest guidelines.

How do you ensure children are ready for school?

Activities in our pre-school rooms take into account the growing needs of each child. Children will build on the skills already learned and will follow a more structured environment of planned and free choice activities to meet the seven areas of learning, ensuring they are well prepared for their transition to school.

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